Refund and Returns Policy

Orion Power Systems values its relationship with you and offers you the option to return most products purchased directly from Orion Power Systems.  More details below.

Our return policy is 30 days from the date of your invoice, unless you have a separate agreement with Orion Power Systems. You must initiate the return within this time. If approved, you will receive a credit return authorization (CRA) number from Orion Power Systems. Some exclusions apply as outlined below.
- Orion Power Systems sometimes offers promotions that extend the return period for a specific product. If you buy a product from Orion Power Systems that qualifies for such a promotion, your return rights and obligations might be different.
For approved returns, Orion Power Systems will refund or credit the actual price you paid. Your refund or credit may be reduced by the cost of shipping and handling fees, any applicable restocking fees (described later in this policy), or both. View more details on restocking fees below.
Any product returned to Orion Power Systems without a CRA number from Orion Power Systems will be considered an unauthorized return, and you will not receive a refund or credit for the product and Orion Power Systems will not ship the product back to you.
Return the products in their original packaging, in as-new condition, along with any media, documentation and any other items that were included in your original shipment.
Ship your return in time for us to receive it within 30 days of authorization or your refund or credit may be reduced or eliminated.
Special conditions apply for products purchased in a bundle or during a promotion. See “Promotional Items” section below.
For all purchases not made directly from Orion Power Systems, please check the return policy of the location from which you purchased your product.
All returns must be made in the same country in which the purchase was made.

Exclusions:

You cannot return software at any time, unless the software you are authorized to return is:
- An operating system or application that Orion Power Systems installed on a returnable product that you are returning within that product’s return period.
- Software on physical media such as a DVD or CD that you have not opened or removed from its sealed package.
- Software delivered electronically for which you have not accepted the license agreement or other applicable terms.
Orion Power Systems reserves the right to deny any returns in circumstances involving repeated returns, violation of the Orion Power Systems Terms of Sale, or other impermissible activity.

Re-stocking Fees:

For returns initiated within the time period specified in this policy, Orion Power Systems will provide return shipping labels at no cost to you and not charge a re-stocking fee if:
- the product you are returning is defective.
- you have to return a product because Orion Power Systems made an error.

For all other permitted returns, Orion Power Systems may charge a re-stocking fee of 15% of the actual price you paid for the product. That price does not include shipping and handling or sales tax. Typically, we deduct any re-stocking fee from the amount of your refund or credit.

Promotional Items:

Refunds or credits for a product you purchased in a bundle or during a promotion can get a little complicated. Depending on the promotion, Orion Power Systems may deduct the value of the discount, promotional item or redeemed card from any refund or credit you receive for the return of the purchased item. Examples of these kinds of discounts and promotions include:

Orion Power Systems Rewards points are also returned, with a few exceptions:
- If Orion Power Systems Rewards were used as a payment type for a purchase you’re returning, then your Orion Power Systems Rewards account will be credited the amount of Orion Power Systems Rewards you used for your returned purchase.
- If Orion Power Systems Rewards were awarded for a purchase that you’re returning, then Orion Power Systems will deduct the rewards amount you received for the product you are returning from your Orion Power Systems Rewards account balance.

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